Privacy policy
The purpose of this policy is to set out how the Advara HeartCare group (Advara HeartCare, we, us) collects and manages your personal information (including but not limited to patient health information).
Advara HeartCare is committed to ensuring the privacy and confidentiality of personal information it collects. Advara HeartCare must comply with the Privacy Act 1988 (Cth) as applicable and with other applicable privacy laws that govern organisations like Advara HeartCare.
Personal information we may collect about you
Patients
If you are a patient, the personal information we collect about you may include: information about your medical history, test results, family medical history, ethnic background, Medicare, health fund and insurance details, billing/account details, current lifestyle, next of kin, emergency contact and other information that may be relevant to your diagnoses, treatment or healthcare. We may also collect information about your interactions with us, including your responses to patient surveys relating to service improvement. We may take photographs or audio-visual recordings of you in a clinical context in connection with your treatment or healthcare. We will only collect information about your health, or other sensitive information about you (including taking photographs or audio-visual recordings of you), if we have your consent to do so or if it is otherwise permitted by law.
Referring clinicians and other healthcare professionals
If you are a referring clinician or other healthcare professional who is involved in treating our patients, the personal information we collect about you may include your name, contact details, professional details (including qualifications) and information regarding your interactions or work with us.
Others
We may also collect personal information about other members of the public, including visitors and families and medical professionals. The types of personal information we may collect about these individuals includes their name, contact details, identification information, and any relationship they may have to a patient.
My Health Records
If you have chosen to participate in the My Health Record program operated by the Commonwealth Department of Health, we may access personal information stored in your My Health Record if the access permissions you have set allow this. When requested to do so, we may disclose your personal information by uploading your health information electronically to the My Health Record system.
If you do not want us to access personal information stored in your My Health Record, or to upload health information to it, you may opt out or choose to modify access controls within the My Health Record system.
How we hold and protect personal information
We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of service providers who provide data storage, hosting and cloud computing services. In all cases we implement a range of measures to protect the security of that personal information. Please note that any information that you send to us by electronic means may not be secure in transit unless it is encrypted. We are not responsible for the security of your information before it comes into our possession.
How you can access or seek correction of your personal information
You may request access to any personal information we hold about you by contacting our Privacy Officer using the contact details set out below.
Please also let us know if your personal details change (for example, your name or contact details), or if you notice errors or discrepancies in information we hold about you. You may do this at your next appointment with us or by contacting our Privacy Officer using the contact details set out below.
We may ask you to verify your identity when you make an access or correction request. There may also be circumstances in which we will not be able to comply with your request. In these cases, we will provide reasons for why we can’t comply and will explain what other options may be available to you.
Our websites
If you visit any of our websites, we may record various technical information such as your IP address, browser type, domain names, access times and referring website addresses. We use this information to run our websites and for analytical purposes.
Our websites may include links to other websites that are run by third parties. We are not responsible for how those third parties may collect, use and share your information. Please carefully review any privacy statements published on the third party websites you visit.
Our websites may use cookies to help identify and interact more effectively with the access device you are using. A cookie is a text file that is placed on a user’s device by a web page server. Cookies cannot be used to run programs or deliver viruses to your device. The cookies we use help us to maintain the continuity of your browsing sessions and remember your details and preferences for when you return.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our websites.
We may use Google services such as Google Analytics to analyse usage of our websites from time to time. For more about how Google collects and processes data, please see Google’s privacy policy and their information at: https://policies.google.com/technologies/partner-sites.
Our contact details
You may contact our Privacy Officer in relation to any matters covered by this Privacy Policy using the following contact details:
Attention: Advara HeartCare Privacy Officer
3/245 Given Terrace
Paddington, QLD, 4064
E: privacy@advaraheartcare.com
Changes to this privacy policy
We may review and update this Privacy Policy from time-to-time. A copy of the latest version of this Privacy Policy is always available at advaraheartcare.com.
Details correct as of February 2023.
